Privacy Policy

INTRODUCTION

Playa Bowls Canada (“we,” “us,” or “our”) is committed to maintaining the privacy and security of your personal information in compliance with all applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”). We collect and process your personal information fairly and lawfully in order to carry out our legitimate business activities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website playabowls.ca and its related pages (collectively, the “Site”). Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Site, order our products, or use our services.

We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of this Site after changes are posted constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or how we collect and use your personal information, you may contact us at info@playabowlscanada.ca.

COLLECTION OF YOUR PERSONAL INFORMATION

We may collect personal information about you in various ways, including:

Information you provide voluntarily: When you use our Site, communicate with us, sign up for newsletters, make a purchase, place an order, use our services, update your records, or interact with our customer support.
Information collected automatically: When you visit the Site, we may automatically collect technical information, such as your IP address, browser type, operating system, access times, and pages viewed.
Information provided by third parties: For example, through our mobile application, loyalty rewards program, or other services managed by third-party providers.

Personal Information Includes:

Contact information: Name, shipping/delivery/mailing address, email address, telephone number.

Payment information (e.g., credit card number, expiration date), which is securely processed by our third-party payment processor, Shift 4. We do not store sensitive financial data ourselves.

Other information: Any personal details you voluntarily provide, including preferences for orders, dietary information shared through customer interactions, or information provided when entering contests, surveys, or loyalty programs.

Third-Party Sources: Our loyalty program and mobile application are managed by third-party providers, such as Smooth Commerce. We encourage you to review the privacy policies of these providers for information on how they collect, use, and disclose your information.

USE OF YOUR PERSONAL INFORMATION

We use your personal information to:

Process and manage orders, payments, and refunds.
Administer contests, promotions, discounts, and surveys.
Deliver newsletters, marketing communications, and targeted advertising.
Improve the Site and personalize your experience.
Monitor for fraudulent transactions, theft, or other criminal activity.
Communicate with you regarding your account, orders, or inquiries.

We retain personal information only as long as necessary to fulfill the purposes outlined or as required by law.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

By law or to protect rights: Where required or permitted by applicable law or to protect our legal rights, property, and safety.
Service providers: Third-party providers performing services on our behalf, such as payment processing, hosting, customer support, shipping, marketing, and analytics.
Online postings: Information you choose to post publicly on the Site may be viewed by others.
Third-party advertisers: To provide targeted advertising based on your use of the Site.
Affiliates and business partners: To offer products, services, or promotions.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

We are not responsible for the privacy practices of third parties with whom you choose to share your information.

TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar technologies to improve the Site, customize content, and deliver advertising. You may adjust your browser settings to refuse cookies, but this may affect the functionality of the Site.

SECURITY OF YOUR INFORMATION

We implement reasonable technical, administrative, and physical measures to protect your personal information. While we strive to protect your data, no system is completely secure.

POLICY FOR CHILDREN

We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not use the Site or provide any personal information. If we become aware of personal information collected from a child under 13, we will delete it.

OPTIONS REGARDING YOUR PERSONAL INFORMATION

Access, correction, or deletion: You may request access to, correction of, or deletion of your personal information by contacting us at info@playabowlscanada.ca. Requests may be subject to legal or regulatory retention requirements.
Opt-out of communications: You may unsubscribe from newsletters or marketing emails via the unsubscribe link in the email or by contacting us directly.

CANADIAN PRIVACY RIGHTS

Under PIPEDA, Canadian residents have the right to access and correct their personal information, request deletion, and withdraw consent to its use, subject to legal or contractual restrictions. Requests can be made at info@playabowlscanada.ca.